Facing communication challenges in global software development

Abstract

The main challenges during global software development projects are related to the lack of face-to-face communication. Since stakeholders satisfaction is crucial as a factor that can infl uence a team performance, we have focused our research on the need of people feeling comfortable with the technology they use. In this article we introduce an approach that proposes a way of choosing the most suitable technology for a given group of people, taking advantage of information about stakeholders' cognitive characteristics, and we present preliminary results of an experiment we have carried out to validate our proposal.