Classifying groupware tools to improve communication in geographically distributed elicitation

Abstract

In a scene where stakeholders are geographically distributed, communication presents new challenges for research areas. Considering the characteristics of interpersonal communication and the virtual area where it is carried out, the importance of applying interdisciplinary approaches, such as Cognitive Engineering, is currently increasing. Particularly, our proposal aims at improving the interaction between stakeholders by applying learning models when eliciting distributed software requirements. These models might help characterise the way people interact with distributed environment abstracting information or procedures. Identifying a type of interaction a stakeholder is more suitable for, would led to the use of specific groupware tools as a way of improving communication during a requirements elicitation process.