Model of eight pillars of the Management of Information and Communication Technologies for SMEs companies in Costa Rica with a continuous improvement emphasis

Abstract

The Information Technologies play a key role in organizations in decision -making. Proper management of these is essential to achieve optimization of resources used. The proposal of the eight main pillars for the Management of Information Technology shows how to address the different components mentioned comprehensively achieving that knowledge flows and establishes concrete actions to implement them , taking into consideration the strategic planning for allocation resources and functions , the appropriate definition of processes and services; taking into account the risks associated with information security and establishing the necessary controls to promote continuous improvement ; all this to ensure business continuity. The eight pillars have been defined on three main Perspectives, the first is the ICT Governance within which the first three components are located: Strategic Planning, IT alignment with business and Project Definition and Management. As a second important perspective is the IT Operative where it is located: the Identification and Mapping of Processes, the Definition of Services by processes and the allocation of Roles, Responsibilities and Resources. And as a third perspective IT Assurance which contains Information Security (Risks and Controls) and Business Continuity.